*{box-sizing:border-box}body{margin:0;font:14px/1.5 -apple-system,"Segoe UI",Roboto,Arial,sans-serif;background:#f4f6fb;color:#1f2937;display:flex;min-height:100vh}
a{color:#4f46e5;text-decoration:none}a:hover{text-decoration:underline}
aside{width:230px;background:#111827;color:#cbd5e1;display:flex;flex-direction:column;padding:18px 12px;position:sticky;top:0;height:100vh}
.brand{font-size:20px;font-weight:700;color:#fff;padding:4px 10px 18px}.brand span{color:#818cf8;margin-left:4px}
nav a{display:block;color:#cbd5e1;padding:9px 12px;border-radius:8px;margin-bottom:2px}nav a:hover{background:#1f2937;text-decoration:none}nav a.on{background:#4f46e5;color:#fff}
.me{margin-top:auto;display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:10px;border-top:1px solid #1f2937}.me img{width:32px;height:32px;border-radius:50%}
.me b{display:block;color:#fff;font-size:13px}.me small{font-size:11px;color:#94a3b8;word-break:break-all}.me form{width:100%}
main{flex:1;padding:28px 36px;max-width:1200px}h1{margin:0 0 20px;font-size:24px}h2{font-size:16px;margin:0 0 12px}h3{font-size:14px;margin:18px 0 6px}
.card{background:#fff;border-radius:12px;box-shadow:0 1px 3px rgba(0,0,0,.06);padding:18px 20px;margin-bottom:18px;overflow-x:auto}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:18px}.stat{margin:0}.stat b{display:block;font-size:28px;color:#111827}.stat span{color:#6b7280}
.stat.g b{color:#059669}.stat.r b{color:#dc2626}
table{width:100%;border-collapse:collapse}th{text-align:left;font-weight:600;color:#6b7280;font-size:12px;text-transform:uppercase;border-bottom:1px solid #e5e7eb;padding:8px}
td{padding:10px 8px;border-bottom:1px solid #f1f5f9;vertical-align:middle}tr:hover td{background:#fafbff}.right{text-align:right;white-space:nowrap}.empty{text-align:center;color:#9ca3af;padding:24px}
code{background:#f1f5f9;padding:2px 6px;border-radius:5px;font-size:12px}code.big{font-size:14px;padding:8px 12px;word-break:break-all;display:inline-block}
pre{background:#0f172a;color:#e2e8f0;padding:12px;border-radius:8px;overflow:auto;font-size:12px}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid #d1d5db;background:#fff;color:#111827;padding:8px 14px;border-radius:8px;cursor:pointer;font:inherit;font-weight:500}
.btn:hover{background:#f9fafb;text-decoration:none}.btn.primary{background:#4f46e5;border-color:#4f46e5;color:#fff}.btn.primary:hover{background:#4338ca}
.btn.danger{background:#fee2e2;border-color:#fecaca;color:#b91c1c}.btn.ok{background:#d1fae5;border-color:#a7f3d0;color:#047857}.btn.ghost{background:transparent}
.btn.sm{padding:4px 10px;font-size:12px}.btn.link{background:none;border:0;color:#94a3b8;padding:0;cursor:pointer;font:inherit;font-size:12px}
.bar{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}.bar input{flex:1;min-width:200px}
input,select,textarea{font:inherit;padding:8px 10px;border:1px solid #d1d5db;border-radius:8px;width:100%;background:#fff}input:focus,textarea:focus,select:focus{outline:2px solid #c7d2fe;border-color:#818cf8}
.bar select{width:auto}.form label{display:block;font-weight:500;color:#374151;margin-bottom:12px}.form label input,.form label textarea{margin-top:4px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}@media(max-width:800px){.grid2{grid-template-columns:1fr}body{flex-direction:column}aside{width:100%;height:auto;position:static}main{padding:16px}}
.b{padding:2px 10px;border-radius:99px;font-size:12px;font-weight:600}.b.green{background:#d1fae5;color:#047857}.b.red{background:#fee2e2;color:#b91c1c}.b.gray{background:#e5e7eb;color:#4b5563}
.flash{padding:10px 14px;border-radius:8px;margin-bottom:16px;word-break:break-all}.flash.ok{background:#d1fae5;color:#065f46}.flash.err{background:#fee2e2;color:#991b1b}
.muted{color:#6b7280}.copyrow{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:8px}.inline{display:inline}
details>summary{list-style:none;display:inline-flex}details[open]>summary{margin-bottom:14px}
body.login{align-items:center;justify-content:center;background:linear-gradient(135deg,#eef2ff,#f5f3ff)}.loginbox{width:360px;text-align:center;padding:36px}
.loginbox .brand{color:#111827;font-size:26px;padding:0 0 6px}.btn.google{width:100%;justify-content:center;padding:12px;margin-top:16px}
/* ---- chatbot ---- */
.navsep{color:#64748b;font-size:11px;text-transform:uppercase;letter-spacing:.06em;margin:14px 12px 6px}
.crumb{margin:-6px 0 12px;color:#64748b}.crumb b{color:#111827}
.tabs{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:16px;border-bottom:1px solid #e5e7eb}.tabs a{padding:9px 14px;border-radius:8px 8px 0 0;color:#475569}.tabs a:hover{background:#f1f5f9;text-decoration:none}.tabs a.on{background:#fff;color:#4f46e5;font-weight:600;border:1px solid #e5e7eb;border-bottom-color:#fff;margin-bottom:-1px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.row.between{justify-content:space-between}.row label{display:flex;flex-direction:column;gap:4px}
.grid2 label{display:flex;flex-direction:column;gap:5px;font-weight:500}.grid2 .full{grid-column:1/-1}.grid2.gap{gap:16px;align-items:start}.grid2.gap>.card{margin:0}
label.check{flex-direction:row!important;align-items:flex-start;gap:8px;font-weight:400}label.check input{width:auto;margin-top:3px}
.btn.red{background:#fee2e2;color:#b91c1c;border-color:#fecaca}.btn.green{background:#dcfce7;color:#15803d;border-color:#bbf7d0}
.b.amber{background:#fef3c7;color:#92400e}.txt-red{color:#dc2626}.txt-green{color:#16a34a}.nowrap{white-space:nowrap}
.swatch{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:6px}
.pre{white-space:pre-wrap;word-break:break-all;background:#0f172a;color:#e2e8f0;padding:12px;border-radius:8px;max-height:480px;overflow:auto}
.ubar{height:10px;background:#818cf8;border-radius:5px;min-width:2px}
tr.hl td{background:#fff7ed}
.faq{display:grid;grid-template-columns:1fr auto;gap:6px;margin-bottom:10px;padding-bottom:10px;border-bottom:1px dashed #e5e7eb}.faq textarea{grid-column:1}.faq button{grid-row:1/3;grid-column:2;align-self:start}
.chunk{border-left:3px solid #c7d2fe;padding:6px 10px;margin:8px 0;background:#f8fafc;font-size:13px}
.chat .msg{margin:10px 0;padding:10px 12px;border-radius:10px;background:#f8fafc;border:1px solid #e5e7eb;max-width:85%}
.chat .msg.user{margin-left:auto;background:#eef2ff;border-color:#c7d2fe}.chat .msg.agent{background:#ecfdf5;border-color:#a7f3d0}.chat .msg.system{max-width:100%;text-align:center;background:#fff7ed;border-color:#fed7aa}
.chat .who{font-size:12px;font-weight:600;margin-bottom:4px}.chat .body{white-space:pre-wrap;word-wrap:break-word}.chat .src{margin-top:6px;font-size:12px}
.pill{background:#dc2626;color:#fff;border-radius:99px;padding:0 7px;font-size:12px;margin-left:4px}
.ws{padding:0 14px 10px}.ws select{width:100%}
.inbox{display:grid;grid-template-columns:360px 1fr;gap:16px;min-height:70vh}@media(max-width:900px){.inbox{grid-template-columns:1fr}}
.clist{max-height:75vh;overflow:auto;padding:0}.citem{display:block;padding:10px 14px;border-bottom:1px solid #eef0f4;color:inherit;text-decoration:none}.citem:hover,.citem.on{background:#f5f7ff}
.citem.unread b{font-weight:800}.citem .top{display:flex;justify-content:space-between;gap:8px}.citem small{color:#6b7280}
.thread{display:flex;flex-direction:column;max-height:75vh}.msgs{flex:1;overflow:auto;padding:8px 4px;display:flex;flex-direction:column;gap:8px}
.m{max-width:78%;padding:8px 12px;border-radius:12px;white-space:pre-wrap;word-break:break-word}.m small{display:block;opacity:.65;font-size:11px;margin-top:3px}
.m.user{background:#f3f4f6;align-self:flex-start}.m.bot{background:#eef2ff;align-self:flex-end}.m.agent{background:#d1fae5;align-self:flex-end}.m.system{align-self:center;background:#fef3c7;font-size:13px}
.reply{display:flex;gap:8px;margin-top:10px}.reply textarea{flex:1;margin:0}
.chips a{display:inline-block;padding:4px 12px;border-radius:99px;background:#eef0f4;margin:0 6px 6px 0;color:#374151;text-decoration:none}.chips a.on{background:#4f46e5;color:#fff}
.hero{text-align:center;padding:30px}.big{font-size:40px;font-weight:800}
.prewrap{white-space:pre-wrap;line-height:1.6}.grid3{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px}
fieldset{border:1px solid #e5e7eb;border-radius:8px;padding:8px 12px;margin:8px 0}td.err,small.err{color:#dc2626}td.ok{color:#059669}.flash.info{background:#eff6ff;color:#1e3a8a;border:1px solid #bfdbfe}
pre{white-space:pre-wrap;word-break:break-all;background:#f3f4f6;padding:10px;border-radius:8px}